Need Help?

1-Is it safe to pay online?

Yes, our company uses RBS WorldPay (a safe, secure and fast online transaction branch of RBS).

2-How can I contact customer care?

You can contact Customer Services on 020 8575 1818 between Monday -Friday 10 am to 6 pm.

You can also email us using the Online Customer Contact Form and we will contact you within 24 hours.

Alternatively please write to:

Maroc Gourmet Ltd

2B & 2C Kelvin Ind Estate,

Long Drive,

Greenford Middlx, UB6 8WA

3-How can I cancel /change my order?

Please refer to our Returns Policy.

4-How can I pay?

We accept all major debit and credit cards.

5-I have received an incorrect item

We are very sorry if you have received an incorrect item. I'm sure you can appreciate, errors like this can happen. Please email us at info@marocgourmet.com including the details of the item and if you would like a refund or a replacement.

6- I have received a faulty item.

Please refer to our Returns Policy.

7-I cannot log into my account?

When logging into your account, please ensure you are using the correct case (upper/lower). If the problems still occur please contact us at info@marocgourmet.com.

8-What shipping company do you use?

All orders are delivered the next day to you by Business Post. For further details please refer to our Shipping information.

9-When will my parcel be delivered?

All orders are delivered the next day to you.

10-Further questions? We are here to help!

Please simply email us at info@marocgourmet.com and however big or small, we promise to get back to you to answer your question.

11-How to use a Tagine?

A tagine comprise two parts: a wide shallow base in which the food is cooked, and a tall conical lid. This particular lid design as a great advantage: it allows using only a very small amount of liquid during cooking and will keep food moist over a considerable time. As steam is produced inside the tagine, it cools and re-condenses as it hits the cool side walls so instead of evaporating most is retained with the food.

 

Timing for tagine recipes is intended to be slow, and hours of cooking should be expected (usually recipes call for 4 to 6 hours) so that the finished dish is full of succulence and flavour. The adjustment to a very low setting for cooking is important. There should be no movement in the food as it cooks and the lid should not be opened.

 

The tagine can be used for a wide variety of meat, vegetables and fruit dishes. The combination of meats (lamb, beef or chicken), sweet vegetables (carrots, tomatoes, eggplant) and fruits (lemon, dates, oranges, prunes) is very typical of North African cookery and provide a natural sweetness to many dishes. The sweetness is offset by the use of plenty of spices and cayenne pepper.

 

Serving: After cooking, bring your stylish and colourful Maroc Gourmet tagine to the table and serve directly from it. Cast iron retains heat so well that it will keep the dish hot for some considerable time – useful, as you’ll undoubtedly be serving second helpings!

Use a cloth or oven glove to lift the hot tagine base.

Always stand the hot tagine on a heatproof trivet or cloth, not directly on unprotected worktops.

 

Cleaning:

After cooking, always leave the tagine base to stand for 10 minutes. Do not plunge the hot cast iron base into cold water or fill with cold water as thermal shock and damage to the vitreous enamel may occur.

Then, fill with warm water. Leave again for 10 minutes before washing in hot soapy water. Rinse and dry thoroughly. Do not leave the pan to drain or put away whilst still damp.

Remove stubborn residues with a sponge scourer or nylon cleaning pad only. Do not use metal scourers or any abrasive cleaners – they may damage the vitreous enamel surface.

 

After use, wash the lid in hot soapy water or wipe over with a hot soapy cloth to remove grease deposits. Rinse and dry thoroughly, particularly on the unglazed rim. If possible lay the lid on its side for a short while to ensure the earthenware rim is completely dry.
Nylon scourers may be used if necessary.

Do not leave the lid immersed in washing up water.

(From Le Creuset)